Over 18 Years Experience Enhancing Organizational Profitability
Vendor Management • Program Management • Contract Negotiations


A dynamic, assertive, and aggressive business professional with an excellent track record of successful vendor management, contract development, and program management including the negotiation and administration of multi-million dollar accounts within the Internet, Telecommunication and Finance fields.

Vendor Manager, Contract Negotiator and Program Manager expert with incisive skills in identifying opportunities, needs, requirements and issues.  Negotiates and collaborates with C-level executives. Exceptional skill set in identifying opportunity and cost improvements providing clear controls and guidance as a trusted advisor to project managers and executive management. 

Bradley employs superior business communication and relationship building skills with clients and reports. He is highly effective in resolving disputes and solving operational problems.  He demonstrates professional strengths and skill in contributing to positive organizational economics and vitality.  With a background in Technology and Finance he is a highly valuable resource for any organization.

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CORE STRENGTHS / QUALIFICATIONS 

Strategy Planning and Program Management 
Procurement and Vendor Relations
Contract Management Lifecycle
Dispute and Dissolution Management
Service Level Agreement Analysis and Metrics

Adept at providing business support through the comprehensive negotiation of commercial terms to meet the needs and expectations of Information Technology, Operations and Finance teams.

Ability to focus business units on performance obligations and develop effective vendor service level agreements.

Highly effective leader and coach of diverse staff both direct and indirect reports across multiple time zones.

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PROFESSIONAL EXPERIENCE 

EAST WEST BANK, El Monte, CA
Vendor Management Office, VP / Manager 2011 to Present 

  • Built the Vendor Management Office managing Vendor Risk Administration, Contracts Management, IT Procurement and General Service Purchasing for domestic and international business units (USA and Greater China).
  • Manage and coach staff regarding negotiation strategies, vendor relationship management and risk management; ensuring adherence to FFIEC, FRB, DBO, CFPB and other regulatory guidance.  
  • Successfully negotiated $30MM contract for the core banking platform; limiting risk exposures associated with security and regulatory compliance, while meeting the strategic objectives of Commercial, Retail, Loan Services and IT business unit owners. 
  • Secured greater than $1MM in savings for Treasury Management and Retail in the procurement and implementation of fraud and risk management system.
  • Completed due diligence review of contracts associated with acquisition activities; finding creative solutions to early termination reducing and managing over $7.5MM in M&A costs.
  • Developed the bank's Vendor Management System utilizing the SCRUM framework; a web application supporting the vendor management life cycle from on-boarding of new vendors, risk assessment, due diligence process including risk and contract management life cycle systems.  
  • Led the dispute and dissolution of multi-million dollar telecom services; reduced risk and eliminated termination liabilities while securing and managing the transition of SIP and MPLS services. 
  • Serve as an advisor to executive management; weekly and bi-weekly meetings with the CFO, CRO/GC and COO/President.

UNION BANK, N.A., Los Angeles, CA
Vendor Compliance and Contracts Manager, VP 2008 to 2011  

  • Managed Vendor Risk for Treasury Management as the primary Subject Matter Expert and single escalation point.
  • Lead complex high risk contract negotiations from Request for Proposal (RFP) through contract execution.
  • Managed staff to ensure proper appraisal of risk with accurate reporting to senior executives of significant risk exposures.
  • Negotiated telecom contracts with RBOCs securing over $6MM in savings and ensuring technology upgrade paths to support VoIP adoption by the enterprise.
  • Secured $1.3MM savings by leading project team through accelerated product benchmarking for hardware and software purchase for branch-level Item Processing. 
  • Improved product performance by establishing monthly metrics and vendor monitoring programs to enforce service level agreements and contract obligations. 

EARTHLINK, INC., Pasadena, CA
Senior Vendor and Project Manager, 1999 to 2007  

  • Served as a Subject Matter Expert and Primary Escalation point, providing support for IT, Operations and Finance teams.
  • Negotiated contracts for network services and specialized high-tech hardware and software, with a primary focus on Telecom, Internet, and VoIP product sets.
  • Lead strategic sourcing project to identify and procure VoIP hardware, software and services resulting in development, deployment and launch of EarthLink’s consumer VoIP product sets in a 9 month time period. 
  • Sourced materials and supported the construction of the central utility plant, providing HVAC and disaster recovery power (AC and DC) for the main datacenter in Pasadena. 
  • Brokered a contract buyout and source code purchase of the VoIP provisioning application; securing an immediate $500,000 savings and ensured the continued reduction in operating costs.
  • Created base service level agreements for private line, transit and managed modem services that resulted in an increase in quality and cost savings across all product sets.
  • Managed disputes resulting from short falls, credits and over payments. 
  • Took a $2.1MM shortfall and created a $150,000 benefit for the company. 
  • Successfully implemented measures that resulted in greater than $100MM savings.

Network Access Analyst, 1998 to 1999
Technical Administrator/Quality Assurance, 1997 to1998
Customer Support Representative, 1996 to 1997

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EDUCATION / TRAINING 

Azusa Pacific University, Azusa, CA
B.A. English Communication, Applied Communication, 1993

Training Programs and Memberships
Internet Technology, Management, Finance, Telecom Negotiation:  EarthLink, Inc.
BSA/AML, Business Ethics, and various Regulatory Certifications: Union Bank, N.A. and East West Bank
Advisory Committee Member of BITS Financial Services Roundtable, Vendor Management Special Interest Group (www.bits.org)
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Unique Skills 
Managed greenhouse and 40 acres of alfalfa as a member of the Peoria FFA
Performed regularly at the Ice House in Pasadena with the Improv Inferno
Tractor driver and operator, specialist with the 1969 John Deere 4520 tractor
Welding with MIG wire or Arc welders
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CONTACT INFORMATION 

phone: 1 (626) 275-2639